Privacy Policy
Last updated: September 11, 2026
AlgoAnimate ("we", "us", or "our") respects and protects your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and share your personal information when you use AlgoAnimate ("Service"), as well as your related rights under applicable law.
Please read this Policy carefully before using the Service. By using the Service, you confirm that you have read and agree to this Policy. We may update this Policy from time to time, and significant changes will be communicated in advance via email or site notifications.
1. Data Controller
The data controller for this Service is:
- Company Name: AlgoAnimate
- Registered Address: 123 Tech Street, San Francisco, CA 94105, USA
- Privacy Contact Email: privacy@algoanimate.tech
- Data Protection Officer: Not applicable
2. Personal Information We Collect
2.1 Information You Voluntarily Provide
- Account Information: Email address, display name, password (encrypted)
- Payment Information: Transaction amount, payment status. We do not store complete card numbers—card data is processed by our payment processor (see Section 5)
- Communication Records: Emails, support tickets, and feedback you send to customer support
2.2 Information We Automatically Collect
- Device and Network: IP address, device model, operating system, browser type, timezone
- Usage Behavior: Page visits, feature usage, operation logs, session duration
- Log Data: Request timestamps, error logs, performance data
3. How We Use Your Personal Information
| Purpose | Legal Basis |
|---|---|
| Provide and maintain Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Service notifications (billing, security, policy updates) | Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Product optimization and analytics | Legitimate interest |
| Legal compliance | Legal obligation |
| Marketing communications (optional) | User consent |
We may process data in aggregated or de-identified form for statistical analysis. Such data cannot be identified to specific individuals.
4. Cookies and Tracking Technologies
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Maintain login, core functionality | No |
| Functional | Language preferences, personalized settings | Yes |
| Analytics | Anonymous usage statistics, product optimization | Yes |
| Marketing (optional) | Targeted advertising and performance measurement | Yes |
Analytics tools used: Google Analytics. You can adjust preferences through browser settings or our Cookie Preference Center.
5. Sharing and Disclosure of Personal Information
We do not sell your personal information, including as defined under applicable laws such as CCPA. We only share information in the following circumstances:
- Service Providers: Cloud computing, payment, customer support, and analytics providers, bound by confidentiality agreements. Payment card data is processed exclusively by our PCI-DSS compliant payment processor Waffo Pancake and is not stored on our servers
- Legal and Regulatory Requirements: As required by law, court orders, or legitimate requests from competent authorities
- Business Transactions: In cases of merger or acquisition, with advance notice and ensuring protection obligations continue
- With Your Consent: For other purposes with your explicit prior consent
6. Data Security Measures
- Transmission Encryption: TLS / HTTPS
- Storage Security: Sensitive data such as passwords is encrypted or hashed
- Access Control: Principle of least privilege; employees sign confidentiality agreements
- Regular Security Audits and Vulnerability Scans
In the event of a security incident affecting your rights, we will notify you and relevant regulatory authorities within 72 hours of discovery, as required by law. Please keep your account credentials secure and do not share them with others.
7. Personal Information Retention Period
| Data Type | Retention Period | Disposal |
|---|---|---|
| Account information | During active period; 90 days after account deletion | Delete or anonymize |
| Transaction records | As required by law, typically 7 years | Delete or archive |
| Support records | 3 years | Secure deletion |
| Security audit logs | 12 months | Secure deletion |
8. Your Data Rights
To exercise the following rights, please contact us. We will process your request within 30 calendar days:
| Right | Description |
|---|---|
| Right to be informed | Understand what data we collect and how we use it |
| Right of access | Obtain a copy of your personal data |
| Right to rectification | Correct inaccurate or incomplete information |
| Right to erasure | Request deletion of data under specific conditions |
| Right to restrict processing | Pause data processing under specific circumstances |
| Right to data portability | Obtain your data in machine-readable format |
| Right to object | Object to processing based on legitimate interest or marketing |
| Right to withdraw consent | Withdraw consent for consent-based processing |
If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.
9. Marketing Communications and Opt-Out
With your consent, we may send marketing information related to our Service via email, SMS, or in-app notifications. You may unsubscribe at any time by clicking the "Unsubscribe" link in emails, disabling marketing notifications in account settings, or contacting us. Opting out does not affect service-related notifications (such as billing, security reminders).
10. International Data Transfers
Our servers and partners may be located in the United States and Singapore. For cross-border transfers, we ensure data security through:
- Signing data processing agreements incorporating EU Standard Contractual Clauses (SCC)
- Only transferring to recipients with equivalent protection levels
- Other safeguards such as adequacy decisions or BCR
11. Children's Privacy
This Service is intended for users aged 13 years and older. We do not knowingly collect information from children under 13. If you believe your child has provided us with information, please contact us immediately and we will delete it as soon as possible.
12. Third-Party Links and Services
This Service may contain links to third-party websites or integration with third-party services. This Policy applies only to information we directly collect. We are not responsible for third parties' data practices and recommend reviewing their policies before use.
13. Changes to This Policy
Significant changes will be communicated at least 15 days in advance via platform announcements or your registered email, and the "Last Updated" date at the top of this page will be updated. Continued use after the effective date constitutes acceptance of the updated Policy.
14. Contact Us
- Privacy Contact Email: privacy@algoanimate.tech
- Customer Support Email: support@algoanimate.tech
- Company: AlgoAnimate
- Mailing Address: 123 Tech Street, San Francisco, CA 94105
- Service Hours: Monday to Friday, 09:00–18:00 Pacific Time
AlgoAnimate · https://algoanimate.tech