Refund Policy

Last updated: September 11, 2026

We want you to be completely satisfied with AlgoAnimate. If you're not happy with your subscription, we offer a straightforward refund process as described below.

1. Refund Policy Overview

1.1 10% Free Usage Credit

First-time subscribers receive a 10% free usage credit on their first subscription. Any unused portion at the end of each billing cycle is refundable.

1.2 Duplicate Charges

If you were charged twice for the same transaction due to a billing error, you are eligible for a full refund of the duplicate charge.

1.3 Unused Portion Refund

At the end of each billing cycle, any unused portion of your subscription (including the 10% free usage credit) is refundable upon request.

1.3 Verified Service Interruption

If the Service is unavailable for more than 72 continuous hours due to issues on our end, you may request a proportional refund or service credit.

1.4 Legal Rights

If applicable law grants you withdrawal or refund rights (such as the EU/UK 14-day cooling-off period), those rights are preserved.

2. Non-Refundable Items

3. How to Request a Refund

To request a refund:

  1. Email us at refunds@algoanimate.tech with your account email address
  2. Include "Refund Request" in the subject line
  3. Provide your transaction ID and reason for the refund (optional but helps us improve)
  4. We will confirm your request within 2 business days
  5. Eligible refunds will be processed within 5-10 business days

4. Refund Processing

Once approved, refunds are processed within 5-10 business days. The refund will be credited to your original payment method.

Payment Processor: All payments are processed by Waffo Pancake, our PCI-DSS compliant payment processor. Refunds typically appear within 5-10 business days depending on your bank or card issuer.

5. Billing Disputes

If you believe there is a billing error, please contact us at billing@algoanimate.tech before contacting your bank or credit card company. We commit to:

6. Cancellation

You can cancel your subscription at any time through:

After cancellation, you'll retain access until the end of your current billing period. No further charges will be made.

7. Exceptions to Policy

We understand that special circumstances occur. If you believe there's a valid reason for an exception to this policy, please contact our support team at support@algoanimate.tech with your situation, and we'll review your request on a case-by-case basis.

8. Contact Us

For refund requests or questions about this policy: